Privacy Policy

Effective date: 1st Jan 2026

Business name: Dr Mas Male Grooming

Contact email: mas.business.uk@gmail.com

Phone number: 07366 339915

Business address: 147 Manchester Road, Altrincham, UK

1. Introduction

At Dr Mas Male Grooming, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book an appointment, or contact us.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

- Your name

- Email address

- Phone number

- Billing address, where applicable

- Appointment details

- Messages or information you submit through contact or booking forms

- Card details entered through our booking system or payment provider

- Information collected automatically

When you use our website, we may automatically collect certain technical information, including:

- IP address

- Browser type

- Device information

- Pages visited

- Date and time of visit

- Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

- process and manage appointment bookings

- contact you about your appointment

- provide our services

- keep a payment card on file to secure your booking

- process payment after a session where applicable

- manually charge a no-show fee where a customer fails to attend a booked appointment in accordance with our Terms and Conditions

- respond to enquiries and customer service requests

- improve our website and services

- maintain business records

- comply with legal and regulatory obligations

- prevent fraud, misuse, or unauthorised transactions

4. Card Details and Payment Information

When you book an appointment, you may be asked to provide card details to secure your booking. We do not require payment at the time of booking unless stated otherwise.

Your card details may be securely processed and stored by our third-party payment provider or booking platform. We do not typically store full card details ourselves unless specifically enabled through a secure and compliant system.

We may use the card details provided to:

- charge you after your session if you choose to pay by card

- charge a no-show fee if you fail to attend your appointment without giving the required notice under our Terms and Conditions

By providing your card details when booking, you consent to this use.

5. Legal Basis for Processing

Where applicable under data protection law, we process your personal data on one or more of the following legal bases:

- to perform a contract with you

- to take steps at your request before entering into a contract

- for our legitimate business interests, including managing bookings, reducing no-shows, and protecting lost appointment time

- to comply with legal obligations

- with your consent, where required

6. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

- website hosting providers

- booking system providers

- payment processors

- IT and administrative service providers

- professional advisers

- legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including:

- managing appointments and customer relationships

- maintaining accounting and tax records

- resolving disputes

- enforcing our terms

- complying with legal requirements

Payment-related records may be retained for longer where required for accounting, fraud prevention, or legal compliance.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support website functionality.

You can usually control cookies through your browser settings. If required by law, we will request your consent before using non-essential cookies.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, disclosure, or alteration.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

- request access to your data

- request correction of inaccurate data

- request deletion of your data

- object to certain processing

- request restriction of processing

- request transfer of your data

- withdraw consent where processing is based on consent

- lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

11. Third-Party Services

Our website may use third-party services, including Wix and payment processing providers. These third parties may collect, process, and store your information in accordance with their own privacy policies.

We encourage you to review the privacy policies of any third-party services used through our website.

12. Children’s Privacy

Our website and services are not intended for children under the age of [18], and we do not knowingly collect personal information from children.

13. International Transfers

If your data is processed or stored outside your country, we will take reasonable steps to ensure appropriate safeguards are in place where required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Dr Mas Male Grooming

Email: mas.business.uk@gmail.com

Phone: 07366 339915

Address: 147 Manchester Road, Altrincham, UK